Privacy protection
RVGL recognises the need to protect the personal information that might be gathered from our clients, potential clients and visitors through off- or on-line product purchases or enquiries.

This Privacy Policy applies to all RVGL businesses; however, certain Reliance Vanco group companies outside of the United Kingdom may adopt separate Privacy Policies applicable only to personal data collected from persons not located in the United Kingdom.

RVGL may update this Privacy Policy from time to time. We will notify you of all material changes through the RVGL website at least 30 days prior to any change being implemented.

Data collection
RVGL is registered with the UK's Information Commission as a Data Controller in accordance with the Data Protection Act 1998 (the "Act") and we are committed to a compliance procedure that aligns our privacy policy with the Act.

You can access this web site and browse certain areas without disclosing personal information.

We only collect personal information about you ("Your Data") on a voluntary basis. We collect Your Data if you register on our website, or if, either on-line or off-line, you register your interest in any of our products or services, if you purchase any of our products or services or if you contact us with comments or specific requests. The elements of Your Data which we collect may include:

1. first name and surname;
2. title;
3. job title;
4. company name;
5. company address, phone and/or fax number; and
6. e-mail address.

In addition we may request certain details regarding your company's current IT systems, which you may disclose to us if you wish.

User access
RVGL is aware of its legal obligations to allow you access to Your Data as held by us.
The individual within RVGL with responsibility for data privacy matters is Mandy Moss, Global Marketing Manager. You may request a copy of the personal information we have about you, and you may correct it if you wish, by e-mailing him at MMoss@relianceglobalcom.com or writing to Mandy Moss at Reliance Vanco Group Limited, Units 1 + 2 Great West Plaza, Riverbank Way, Brentford, TW8 9RE, UK.

If at any time you wish to withdraw your consent to our use of Your Data please contact us at info-uk@relianceglobalcom.com or write to Mandy Moss at Reliance Vanco Group Limited, Units 1 + 2 Great West Plaza, Riverbank Way, Brentford, TW8 9RE, UK.

Data use
We use Your Data for the following purposes:

1. to process product/service orders or enquiries;
2. to provide you with information about our products and services, including, provided you have not opted out of this use being made of Your Data, products or services provided by other members of the Reliance Vanco group which we believe may be of interest to you;
3. to inform you about developments in the IT and telecommunications industries that we believe may be of interest to you;
4. provided you have not opted out of this use being made of Your Data, sharing Your Data with other members of the Reliance Vanco group who may use Your Data to bring to your attention products, information or other services which they believe may be of interest to you;
5. to help us to improve and personalise our web site; and
6. for market research e.g. surveying our customers' needs and opinions on an issue.

Data disclosure
We will not pass on Your Data (as opposed to aggregated information) to third parties other than members of the Reliance Vanco group.

In certain circumstances we may need to disclose Your Data to appropriate third parties if you breach the terms of this Privacy Policy or the Terms and Conditions of use of this web site or our services to you. We may also access or disclose Your Data if required to do so by law or an authorised governmental body.

User choice
You may choose to:

• opt out of receiving marketing information from us as described in (b) and (c) of the "Data use" section above;
• opt out of Your Data being passed to third parties as described at sections (b) and (e) of the Data use section above; or
• opt out of Your Data being passed to members of the Reliance Vanco group outside the European Economic Area as described in the "Transfer of Your Data abroad" section below, by emailing RVGL info-uk@relianceglobalcom.com.

Security
The security of Your Data is important to us. We have implemented technology and security policies, rules and measures to protect the personal data under our control (including Your Data), both on- and off-line, from unauthorised access, improper use, alteration, unlawful or accidental destruction, and accidental loss.

The servers on which we store personally identifiable information are kept in a secure environment.

Off-line, all of our customer information is restricted in our offices. Only employees who need the information to perform a specific task in relation to Vanco's products or services are granted access to such information.

Please remember, however, that no data transmission over the Internet, or in any other method of transfer, can be absolutely guaranteed to be totally secure. While we strive to protect Your Data as best we can, we cannot ensure or warrant the security of any information which you send to us, or which we store.

Transfer of Your Data abroad
As mentioned above, provided you have not opted out of this use of Your Data we may share Your Data with other members of the Reliance Vanco group. If this involves transferring Your Data to other European Economic Area (the European Union plus Iceland, Liechtenstein and Norway) ("EEA") countries, the relevant Reliance Vanco group company will be subject to legal obligations in respect of processing Your Data which are similar to those which bind us in the United Kingdom.

If the Reliance Vanco group company receiving Your Data is outside the EEA, we will satisfy ourselves beforehand that it operates a privacy policy which in all major respects is equivalent to our own.

Cookies
Cookies are pieces of information that a web site transfers to your computer's hard disk so that your preferred internet sites are more quickly accessible. Most major web sites use cookies. Cookies cannot be used by themselves to identify you. We do not use cookies to collect user information from the Website.

Links
The RVGL website may contain links to other sites which are provided as a convenience to you. Please be aware that the internet sites available through these links, and the material that you may find there, are not under the control of Vanco. When you choose to visit those sites, RVGL cannot assume responsibility for any other site's content or information handling practices. RVGL is not responsible for the availability of such external sites or resources and does not make any representation to you about these sites or the materials available there. Although RVGL has made these links available to you this is not an endorsement or recommendation to you by RVGL of any of these sites or any content, advertising, products, or other materials on or available from such sites or resources.

We encourage you to review each site's privacy policy prior to entering into transactions with the third party-linked site.

Privacy support
If you have any question relating to this Privacy Policy or how we use the personal information we hold about you, please contact us at info-uk@relianceglobalcom.com .

Alternatively please write to Mandy Moss, Global Marketing Manager at, Reliance Vanco Group Limited, Units 1 + 2 Great West Plaza, Riverbank Way, Brentford, TW8 9RE, UK.

If you use the RVGL websites at ww.vanco.com, www.vanco.co.uk or www.vanco.info ("the Website") you agree to be bound by these terms and conditions.

1. Introduction
RVGL and its group companies (“Vanco”) requires its customers to behave responsibly in order to ensure that Vanco’s relationships with all of its customers, its internal and external systems and all other networks as well as its connectivity to the rest of the internet may be sustained and secure (“Connectivity”). Our customers are solely responsible for the content and messages that they post, distribute or otherwise make available using services provided by RVGL (“Services”). Accordingly, we can not permit any behaviour by our customers, which could damage in all or in part the Connectivity by RVGL or its other customers.

Compliance with this AUP is a binding obligation under our agreement with you. If you fail to comply with this obligation, the Services we provide to you may be suspended or terminated or we may take any other action permitted in accordance with our agreement with you or at law.

2. Definitions
In this AUP the following definitions apply:

SPAM means; unsolicited electronic messages, or bulk electronic messages of any kind (including email, fax, SMS, IM and ICQ messages), where bulk means 100 or more electronic messages sent over a 10 minute consecutive period and that could be expected, in our judgement, to provoke complaints; sending electronic mail that does not accurately identify the sender, the sender's return address, and the email address of origin; collecting the responses from unsolicited electronic mail; sending electronic mail with requests for Charity donations or any chain mail or pyramid related materials; transmitting electronic mail that purports to come from or is endorsed by RVGL

USENET SPAM means excessive electronic newsgroup messages, where “excessive” means posting the same or substantially the same message to one or more newsgroups, or posting messages to an online forum or newsgroup that violate the rules of the forum or newsgroup;

use includes, without limitation, the sending, displaying, accessing, uploading, downloading, making available, publishing and distributing of data or information of any sort;

We, us and our means and refers to Vanco;

Services means the services provided by RVGL in accordance with the Agreement;

you and your means and refers to the party contracting with RVGL for provision of the Services, as stated in any written or electronically accepted agreement with Vanco, and includes, where the context so admits, it affiliates, parties acting within such party’s control or on its behalf.

3. Use of the Services
You may use the Services only for lawful purposes. You may not use, and must take all reasonable steps to ensure that no other person under your control uses, the Services in a way that does not comply with the terms of any laws applicable to you or that is in any way unlawful or fraudulent or has any unlawful or fraudulent purpose or effect or that breaches this AUP.

You must not disclose any username and or password to any third party.

You agree that the information made available to you could be confidential and proprietary to RVGL or any other third party and you must ensure that all precautions are taken to ensure that such information remains confidential.

It is a term of our agreement with you that RVGL has no knowledge of and exercises no control whatsoever over the content of the data and information passing through your site(s) and over any networks operated by you or on your behalf, and that it is your sole responsibility to ensure that the information you and your users transmit and receive complies with all applicable laws and regulations and this AUP.

4. Prohibited Activities
Any use, or attempted use, of the Services or networks provided to you which are listed below is a breach of this AUP and is prohibited. Any use which :

(a) results in you or RVGL breaching, or being involved in a breach of a law, order or regulation (including a foreign law, order or regulation), or an applicable code of conduct or any other acceptable use policy;
(b) damages Vanco’s reputation or goodwill;
(c) enables a minor to access material inappropriate for a minor or establishes or tries to establish contact with a minor not otherwise known to the relevant user;
(d) unlawfully incites discrimination, hate or violence towards any person or group, which may include discrimination on the grounds of race, religion, gender, sexual orientation, age or nationality;
(e) involves material that is abusive, indecent, menacing, obscene or libelous, or which may reasonably be regarded as offensive by RVGL or a reasonable person viewing or receiving it;
(f) involves any misleading or deceptive business or marketing practices;
(g) involves the provision or promotion of illegal pyramid selling schemes or unlawful gambling or gaming activities;
(h) unlawfully infringes Vanco’s or any other person’s or entity’s legal rights, including intellectual property rights;
(i) constitutes misuse of Vanco’s confidential information or breaches a confidentiality obligation you owe to any other person or entity;
(j) involves unauthorised access to Vanco’s computer systems or networks or any such access other than for the purpose of your use of the services in accordance with our agreement with you;
(k) interferes with the proper operation of the service or any other part of Vanco’s network or systems;
(l) contributes to or participates in any newsgroups, forums or chatrooms in any way that has a materially adverse effect on the proper operation of those newsgroups, forums or chatrooms;
(m) involves the sending or attempted sending of chain emails, SPAM or USENET SPAM or any participation in the sending or attempted sending of unsolicited bulk e-mail or any other form of e-mail or Usenet abuse, whether the material originates from your system or whether material from a third party system is passed on through your system;
(n) involves any program (including a virus, Trojan horse, worm, cancelbot, time bomb), or activity (including a Denial of Service attack), that is designed to provide or allow any form of unauthorised control of, or result in an adverse effect on, a computer, a network or data (regardless of who operates or owns the relevant computer or network);
(o) involves access or use of Vanco's or anyone else's systems, networks or data (including through open relay, port probing and the use of packet sniffers) without consent, regardless of whether or not such access or use has any adverse effect on the system, network or data;
(p) involves creating, sending or altering in any way and by any means (including spoofing and use of third party mail servers), the contents of an electronic message for the purpose of hiding, obscuring or deleting the source of the message or making the message appear to come from someone other than you;
(q) involves sending data via the internet which has forged addresses or which is deliberately constructed to adversely affect remote machines;
(r) involves configuring a PC connected to the services in any way as an open relay system;
(s) involves the possess or transmission of illegal material;
(t) involves gaining or attempting to gain unauthorised access to any computer systems for any purpose, including accessing the internet;
(u) causes (in whole or in part) RVGL to be in breach of any licence, law or regulation.

5. Internet connection sharing
If you share the resources of your internet connection over a private network on your premises, you must make sure that your network is secure, and that any internet connection sharing software that you are using does not permit access from outside of your network. This is especially important if running an "Open Proxy Server". This is because an "Open Proxy Server" will allow other users of the internet to exploit your internet connection, and use it as if it were their own. For example, an external user could access your local network or send unsolicited e-mail that would appear to come from you.

6. Port Scanning
You must not run port scanning software which accesses remote machines or networks, except with the explicit prior permission of the administrator or owner of such remote machines or networks. This includes using applications capable of scanning the ports of other internet users.

If you intend to run a port scanning application, prior to the application being run you must provide RVGL with a copy of the written consent received from the target of the scan authorising the activity.

7. Further obligations related to SPAM and USENET SPAM and bulk mailing
You must not benefit from SPAM or USENET SPAM (which includes causing or requesting any of your details to appear in SPAM or USENET SPAM and/or receiving responses to SPAM or USENET SPAM).

You must not purchase, create, use, distribute, sell or otherwise be involved in software, services or lists of sites, addresses, numbers or other identifiers of any kind (including email addresses and phone numbers) that are used to promote, send, or assist with the sending of, SPAM or USENET SPAM.

If you send bulk (i.e. 100 or more electronic messages sent over a 10 minute consecutive period) solicited electronic messages, then you must include in each message, an email address, telephone number, facsimile number or mailing address that can be used to notify you that the recipient no longer wishes to receive such messages from you (“and opt out notice”), and if you are sent an opt out notice you must immediately comply with it.

8. Your obligations upon breach of this AUP
If you engage in abusive behavior you may be notified that your behavior is unacceptable and you may have your account and/or Services to you suspended or terminated.

If you become aware of any activities prohibited by this AUP, you must:

(a) use best endeavours to stop and to remedy the relevant activities immediately, including, if necessary, limiting or terminating access to your online facilities;
(b) report the matter by sending a message to SecurityTeamDist@relianceglobalcom.com ; and
(c) if the breach is one which may reasonably be regarded by RVGL as urgent or serious, report the matter to your RVGL account manager by telephone and e-mail.

If you do not comply with you obligations in this paragraph 8, you agree to indemnify RVGL against all claims, demands, actions, costs, expenses (including but not limited to reasonable legal costs and disbursements), losses and damages arising from or incurred as a result the relevant breach of this AUP.

9. Indemnity
You agree to fully indemnify and hold harmless RVGL in respect of all claims, demands, proceedings, losses, costs, damages, awards, fees, expenses, or liabilities, of any nature arising out of any breach of this AUP, any infringement of any intellectual property rights anywhere in the world or any claims from any third parties whatsoever in relation to the nature or content of the data carried over the network provided by the Services and all claims, proceedings, losses, costs, damages, awards, fees, expenses, or liabilities, of any nature made in connection with any third party data carried over the network provided by the Services.

9. General
RVGL reserves the right to amend this AUP at any time by posting a new version on its websites.

This AUP is not by itself sufficient to prevent possible harm to persons who use the Services as a result of prohibited acts by other users. You are responsible for taking such steps as you believe are necessary to protect the security, integrity, and availability of your systems, networks and all information.

RVGL can not accept liability for harm that results from any breaches of this AUP by other users of the Services or RVGL websites, even if RVGL is aware of any breach.

You agree that this AUP is supplemental to and does not replace or override any contractual agreement in place between us or between RVGL and its other customers. However RVGL will consider any breach of this AUP by you to be a material breach of our contract which may result in termination or other consequences as specified in the contract.

If you have any questions in relation to this AUP then please contact us at SecurityTeamDist@relianceglobalcom.com

Reliance Vanco Group Ltd Registered in England No: 02705350

Vanco UK Ltd Registered in England No: 2296733
Registered Office: Units 1 + 2 Great West Plaza, Riverbank Way, Brentford, TW8 9RE, UK.

Vanco ROW Limited Registered in England No: 3423432

Vanco International Limited Registered in England No: 3006847

Vanco Global Limited Registered in England No: 3606577

Vanco UK Ltd VAT Number: 663124159